It's easy to request a ride using the Bliq app.

After deciding on your destination and selected category please complete your request.

Verify the accuracy of your position by examining the green pin on the map and try adjusting it as necessary.

If you are unable to request a ride, please choose another payment method.

If the issue persists, please continue according to the applicable scenario:

1. Account Suspension: Follow the instructions in the pop-up message. Please contact us for more information.

2. Incomplete Authentication: The system may ask you to authenticate yourself in the app by following the instructions provided. After passing the security check, you can request a ride.

3. Insufficient funds: The system may validate your card on temporary reservations. Make sure you have enough funds on your card and top up your account as needed.

4: You are outside of your city's service area: If you see the message "Service is not yet available here," either we do not operate in your service area at all or we are outside your city's service area. All of our active cities can be found on our website.

5: Technical Issues: If you experience any issues, please take a screenshot and contact our support team with as much details as possible.

It is recommended to have all your notifications for the Bliq app turned on so that you are kept informed of any updates for your trip and other important information regarding your account.

You can usually do this by going to the Notification section within the Settings area of your mobile phone.

To avoid any charges, make sure to cancel your ride within 3 minutes of booking it. Here's how:

1. Tap the red circle located beneath the destination address bar at the bottom of your screen, labeled “cancel ride.”.
   
   
2. Tap on "Cancel ride."
   
   
3. Select the reason for canceling on the “cancel ride request” page and confirm by tapping "cancel ride."
   
   If you cancel after 3 minutes, cancellation fees may apply, varying based on the driver's location and the time it takes to reach you.

Once the driver arrives at your pickup spot, you'll have a free of charge waiting period to account for any unforeseen delays.

If the waiting time extends beyond this, additional costs might be added to the ride to compensate the driver.

If you do not show up, the driver can report this, and you might incur a "no-show" fee. The time of the free of charge waiting time, the price for each waiting minute afterwards, and the "no-show" fee may vary based on your city.

If the driver arrives at your pickup location and you don't appear within a reasonable amount of time, you might be charged a no-show fee.

The amount may vary depending on your city.

If your payment method encounters an issue, you will be notified to either update your payment details or opt for an alternative method.

However, it's important to note that transitioning to cash payments might not be an available option.

Should the problem persist, regrettably, you won't be able to utilize our service temporarily.

In such cases, your Bliq account activities related to ride bookings might be temporarily suspended until the payment issue is resolved and any outstanding payments are duly settled.

You can choose the payment method that you are most comfortable with before the trip is booked from the suggested payment methods on the app.

Once it is chosen, that payment method cannot be changed for that specific trip.

Our refund policy involves automatic refunds for charges if Bliq cancels your ride due to unforeseen circumstances.

Please note that any refund is processed after payment capture.

Feel free to contact our support team on the support channel if you have any questions related to refunds.

Please request a new invoice from the trip history within the ride.

If you need additional help or information, please contact our support team within the app or email the following address :  support@bliq.ai.

Bliq rides are currently exclusive to Berlin, Germany. However, Bliq's price comparison feature extends globally, allowing you to compare offers from Uber, Bolt, FreeNow, Lyft, DiDi, and Solu in over 10,000 cities worldwide.

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If you've lost something during your ride, the first step is to check if you can find the driver's contact information.

Reach out to the driver directly and ask if they can help you locate your lost item. If that doesn't work, don't worry! You can still get help by contacting our support team or the support team of the app where the trip happened.

Make sure to have all your trip details ready so we can assist you in the best way possible.

Best of luck finding your item!

Important: While we are eager to help you find any of your missing, forgotten, or lost possessions, it's crucial to understand that neither Bliq nor our drivers can be held responsible for anything left in a car after the trip has ended.

For your safety and comfort during your trip, drivers are required to keep their vehicles regularly clean, sanitized, and well-maintained at all times.

Please do not hesitate to contact our support team or to send an email to support@bliq.ai with more details so that we can better investigate the situation.

Thank you for your understanding, and safe ride!" 🚗✨

When a driver joins Bliq, it's all about providing top-notch service. However, if you ever feel like you didn't get that, then we are here to help you out !

Just reach out to us by contacting our support or by sending an email to support@bliq.ai

Provide us with the trip details, some details about the issue, and  we'll take a look into it.

We aim to investigate all issues reported, and the feedback provided will be used to improve our service for you and other passengers.

We want your ride with us to be as safe as possible. Here's what you can do to help ensure your safety:

• Check Driver Details: Before you hop in, double-check that the driver's details were provided while booking the ride, and make sure they match the description.

• Stay Aware: Be alert and trust your gut. If things don't seem right, you can cancel the ride and contact our support.

• Use App Chat: Avoid sharing your personal number with the driver.

• Rate and Feedback: After your ride, give the driver a rating and share your thoughts. Your feedback helps us keep things safe and respectful.
  
  Please keep in mind that you can contact our support team at any time through the ride via our support channel.

Your driver might choose a longer route in order to avoid traffic or certain road conditions.

Before the ride begins, you can also talk to the driver about your desired route.

Please use the app or this article to contact our support team if the final pricing differs from the shown estimate.

Note: The total cost will adjust if you modify your destination after booking a journey.

You can notify family and friends of your estimated time of arrival (ETA). They will be able to see your trip on the map in real time as a result.

You'll be permitted to divulge: When your driver gets to where you're being picked up, when you get to your destination.

Use the screen's bottom slider to share your estimated time of arrival, then click Share.

Note that ETA times can change: An ETA may vary due to outside factors like high traffic or construction on the roads etc.

Reviews help us retain good drivers and provide safe, quality service.

Each time you complete a trip, you are given the opportunity to rate your experience.

1 star means bad service, and 5 stars means very good service.

Detailed feedback about your ride experience would also be very helpful!

If you accidentally happen to give us the wrong rating, unfortunately, we cannot change it.

However, feel free to  contact our support team to let us know.

The standard maximum number of passengers is 4, unless otherwise listed in the app.

If there was an objective reason, such as too many passengers, oversized or unsafe luggage, etc., the drivers still had to obey safety and transport regulations.

If that was not the case and the decision was made on a more subjective basis, please contact our support team within the app or email support@bliq.ai.

We will need your feedback in order to investigate the situation and understand what happened.

Depending on the address where you want to be picked up, time of the day, weather conditions, driver availability, etc., you might experience difficulties finding a ride at certain times and conditions.

Luckily, with Bliq, you are also able to compare prices and waiting times across multiple platforms.

So you'll have the best chances of finding a ride, whether it's with Bliq or another app.

If this is not the case and you believe that your situation may have a more technical reason, please contact our support team within the app or email support@bliq.ai.

Drivers are only allowed to pick up passengers after previously registering and providing documents.

They have to use specific cars that have been previously registered with Bliq.

This is for your safety, according to current regulations. If the driver and the car do not match the name, photo, license plate, color, and model, etc., please don't get in the car and contact our support team within the app or email support@bliq.ai.

In case of an emergency or accident:

• Please contact the emergency services immediately.
• offer as many details as they need.
• calmly wait for them to arrive.

You can also use our support channel once the situation is stable, but the first point of contact should always be the relevant authorities.

They are able to offer physical assistance more efficiently and quickly. We hope you never find yourself in this situation.

Enjoy safe and responsible rides with Bliq.

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Creating a Bliq passenger account is easy, quick, and intuitive.

1️⃣ Sign up with your phone number.

2️⃣ Validate the code.

You will then be able to connect your other apps to compare prices and waiting times and make the best decisions.

Bliq is currently compatible with Uber, Bolt, FreeNow, Lyft, and other platforms, depending on the country where you are using the app.

No need to worry. If you're having trouble logging in into your account, please ensure you're using the correct phone number associated with it.

Double-check for any typos or errors. If the issue persists, please reach out to our support team.

We will try to help you out and get you back on track. Just send us a message, and we will take care of it for you! -😊

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Once you've finished the sign-up process, it's time to connect your apps to Bliq.

This way, we can provide you with more detailed and precise price estimations and offers.

Just hit that "Connect" button next to your provider’s app name, and you're good to go! It's that simple! 🚀

If you want to edit your account details, here are the steps:

1️⃣ Go to "Account details."

2️⃣ Edit your first or last name or your email address

Please note that your telephone number cannot be changed.

Several factors could lead to the blocking of your account:

Unpaid trip, utilizing credit cards that have been reported missing or stolen, abuse of the spreading of invite-a-friend codes or any type of wrongdoing that involves faking a person's email address.

Kindly reach out to our in app support or via email at support@bliq.ai, and we will assist you in resolving the issue and providing guidance.

Please don't hesitate to reach out to our support team for help, If you're experiencing any issues with the Bliq app.

If you still want to go ahead and delete the account, here are the steps to follow:

1️⃣ Go to "Account details."

2️⃣ Scroll down to find the option to "Delete account."

We'll be sad to see you go.

Please Note that your account will immediately and permanently be deleted once you finish the above-described process.

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